
Jonathan Lei
CEOLeads company strategy, product direction, and customer partnerships for AI workforce deployments across hospitality.
LinkedIn →withQ builds AI agents for hotels, resorts, ski destinations, and hospitality groups, helping teams answer guests, capture bookings, and coordinate operations without losing the human touch.
Answer every guest, recover demand, and give staff more time for the moments that still need a human.
Calls, texts, WhatsApp messages, emails, web chats, reservations, dining, spa, housekeeping, and revenue requests all compete for the same staff time. We started withQ to give every property an always-on AI workforce that supports teams, protects service, and captures demand that would otherwise be missed.
AI should give hotel teams more time with guests, not make service feel colder. withQ handles the repetitive work so staff can focus on the moments that matter.
Answering is not enough. Our agents check context, route requests, update systems, notify staff, capture bookings, and keep the operation moving.
The best guest experience also protects the business. withQ helps properties recover demand, capture upsells, and resolve requests without adding operational drag.
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withQ is built by a small team close to customers, working across product, implementation, and real hospitality operations.

Leads company strategy, product direction, and customer partnerships for AI workforce deployments across hospitality.
LinkedIn →
Works with hotels and resorts to translate frontline workflows into AI agents that recover revenue and support operations.
LinkedIn →
Leads engineering and agent architecture across guest communication, property systems, and high-volume hospitality workflows.
LinkedIn →“withQ has transformed how we capture revenue from inbound calls. Instead of losing booking opportunities when our team is busy, every guest is answered instantly and professionally. We’ve recovered valuable booking demand while giving our staff more time to focus on delivering exceptional guest experiences. The impact has been immediate and measurable.”