Q moves it forward
Q collects dates, cabin preferences, travel party, and available loyalty details.
WITHQ FOR CRUISE LINES · SHORESIDE
The guest experience starts before embarkation.
From the first cabin question to the final pre-cruise detail, Q helps your shoreside team keep the journey connected—across voice, messaging, and human handoffs.
Book a cruise demoGuest journey / Before embarkationILLUSTRATIVE EXAMPLE
One conversation.
A clear next step.
Guest conversationVoice
GUEST
We loved our midship balcony last time. Can we find something similar for February?
WITHQ
I can help narrow that down. Which sailing dates are you considering, and how many guests will be traveling?
Preferences captured
Find the right cabin
- RESPONSIBLE TEAM
- Reservations
- CONTEXT
- February sailing · midship balcony · party size to confirm
Check connected inventory or send the cabin preferences to reservations.
Illustrative workflows. Actions depend on connected systems, availability, and configured policies. No real requests are sent.
ONE GUEST JOURNEY. FEWER REPEATED QUESTIONS.
Carry the details forward.
Keep your team in control.
Dates, cabin preferences, travel party, and open requests belong together. Q helps collect the right information and pass it to the team or connected system that can act.
SEE THE WORK, STEP BY STEP
A real situation.
A clear next step.
Choose a workflow to see what Q handles and where your team takes over.
01 / THE SITUATION
Help guests choose the right starting point for a sailing.
A clear owner for what’s next
Reservations receives the inquiry, or a supported connected action proceeds under your rules.
BEFORE THEY BOARD
Make planning feel
like part of the vacation.
Cabins & reservations.
Capture sailing dates, party size, cabin preferences, and change requests. Check connected inventory or send a complete inquiry to reservations.
Pre-cruise plans.
Help guests navigate dining, spa, and shore-excursion questions before departure. Route requests according to your booking windows and policies.
Returning guests.
Use available guest history and confirmed preferences to inform the conversation. Ask for missing details instead of making the guest start over.
GROUPS & CHARTERS
Give sales a real inquiry.
Not another callback note.
Q gathers preferred sailings, group size, cabin needs, and event requirements so your sales team can start with a useful brief.
Explore AI Sales CoordinatorILLUSTRATIVE SALES BRIEF
Company retreat at sea
- TRAVEL PARTY
- 40 guests · cabin mix to confirm
- PREFERRED SAILING
- Caribbean · flexible dates in February
- REQUIREMENTS
- Meeting space and a private group dinner
- NEXT STEP
- Sales reviews fit, availability, and proposal options
Inquiry captured. No availability or price promised.
CONNECTED TO HOW YOU WORK
Start shoreside.
Build around your systems.
Choose a starting point.
Begin with cabin inquiries, after-hours coverage, or pre-cruise guest questions. Define what Q should resolve and what your team should receive.
Map the actions.
Review your reservation and guest systems. Set the rules for reading availability, placing a hold, requesting a change, or handing off.
Prove the handoff.
Test exceptions with your team. A hold, a request, and a confirmed booking stay distinct, with the right person responsible for the next step.
A few details
before departure.
Is this for shoreside or onboard teams?
This page focuses on shoreside guest service and reservations before sailing. Onboard operations would need separate discovery and integration scoping.
Can Q confirm a cabin booking?
That depends on your reservation system, live inventory, and configured permissions. Q can complete supported actions or send the details to reservations. A hold is not a completed booking.
Does Q handle more than phone calls?
Q supports voice, web chat, SMS, WhatsApp, and email. We’ll scope the channels and handoffs that fit your shoreside operation.
What happens with cancellations or special requests?
Q follows your policies and routes exceptions to the responsible team with the request context. Changes that need approval remain pending until confirmed.
Which cruise reservation systems do you connect to?
We’ll review your specific reservation, guest, and sales systems during discovery. Available actions are scoped to those integrations before a pilot; this page does not imply compatibility with every cruise platform.
BRING YOUR BUSIEST SHORESIDE WORKFLOW
Start the journey
with Q.
We’ll map the guest experience, systems, and team handoffs.