Q moves it forward
Q uses the selected property’s policies, amenities, and service information.
WITHQ FOR HOSPITALITY GROUPS
One workforce.
Every property.
Bring guest conversations, reservations, and operations together across your portfolio. Q supports the group without losing what makes each property yours.
Book a demoQ Command / Your portfolioILLUSTRATIVE EXAMPLE
Different properties.
One connected workforce.
Harbor HotelWeb chat
GUEST
We land at 8 AM. Could we check in before noon?
WITHQ
I can pass your arrival time to the front desk. They’ll confirm early check-in once they know whether your room is ready.
Awaiting confirmation
Early arrival request
- RESPONSIBLE TEAM
- Harbor front desk
- CONTEXT
- Arrival time and guest request attached
Front desk checks readiness and confirms with the guest.
Example properties and workflows. Actions depend on connected systems and configured rules. No real requests are sent.
Trusted by hospitality teams
SEE THE WORK, STEP BY STEP
A real situation.
A clear next step.
Choose a workflow to see what Q handles and where your team takes over.
01 / THE SITUATION
The same question needs a different answer at every property.
A clear owner for what’s next
The answer stays local while the group’s response standards stay consistent.
CONSISTENT SERVICE. LOCAL KNOWLEDGE.
Your standards.
Each property’s personality.
Set the expectations.
Define how Q responds, what it can do, and when a person needs to step in. Build repeatable workflows around your group’s service standards.
Keep the local details.
Each property brings its own amenities, policies, languages, and systems. Give guests answers that fit the place they’re actually staying.
Reach the right team.
Route a request to the relevant property or department, with the context attached. Approval requests stay open until someone confirms the next step.
Service that still
feels like your brand.
“withQ has helped us elevate the guest experience by ensuring every caller receives a fast, consistent, and professional response. It has become an important extension of our team and supports the level of service our guests expect from RIU.”
PROVE IT AT ONE PROPERTY. BUILD FROM THERE.
A rollout your teams
can grow with.
Choose the first workflow.
Start with after-hours inquiries, reservations, or a recurring guest request. Agree on the result your team wants to improve.
Connect the property.
Map its knowledge, systems, and handoff rules. Review the guest experience and test the exceptions before expanding.
Extend what works.
Use the pilot to guide the next property or department. Adapt the local details while keeping the operating standards consistent.
Built around
your operation.
Do all properties need the same systems?
We review the systems used across your portfolio and scope connections by property. Available actions depend on each integration and the workflow configured for that location.
Can each property keep its own brand and policies?
Property knowledge, voice, language, and workflow configuration let Q reflect local differences. We’ll map which standards belong to the group and which decisions stay with each property.
Is this only for phone calls?
Q supports voice, messaging, and guest operations. Your demo can include web chat, SMS, WhatsApp, email, and the team handoffs behind those conversations.
What happens when Q needs a person?
The request goes to the responsible team with the relevant guest and property context. Exceptions and approvals remain pending until the appropriate person or connected system confirms the outcome.
YOUR NEXT PROPERTY STARTS HERE
Put Q to work
across your group.
Bring one property and one workflow. We’ll map the next step.