High call volume was pulling staff away from high-touch hospitality.
Busy city hotels need every guest to get a fast, polished response while the on-property team stays focused on check-ins, service recovery, and in-person moments.
RIU Plaza extends the hotel team with fast, consistent guest response.
withQ supports busy hotel teams by answering repetitive guest demand professionally and consistently.
Urban hotelFisherman's Wharf, San Francisco
Team extensionprofessional guest response
24/7coverage for routine inquiries
“withQ has helped us elevate the guest experience by ensuring every caller receives a fast, consistent, and professional response. It has become an important extension of our team and supports the level of service our guests expect from RIU.”
Javier Huertas
General Manager, RIU Plaza Fisherman's WharfAI agents handle routine demand and escalate the right moments.
withQ answers guest inquiries, understands the request, handles repetitive workflows, and routes the conversations that need a human touch back to the hotel team.
A more consistent guest experience without adding operational drag.
RIU can protect service standards across busy periods while giving the team more space to deliver the hospitality guests expect.
Guest callswithQ answersRequest resolved or routedGuest updatedTeam stays focused